REGISTRATION & LOG IN

What information do I need to provide to register for CitizenGlobal?

To register, you are required to provide your first and last name, your email address, and your date of birth.

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What is Facebook Connect?

Instead of creating a new CG account, you may choose to log into CG using your Facebook account. Simply click on the Facebook Connect button to log into the CG site. Your Facebook account will then become your log-in each and every time you visit CG.

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What if I did not receive my activation link?

When you register for CG, you should immediately receive an email with an activation link. If it does not arrive, please check your Spam or Junk Mail folder to see whether it went there. If you do not find the email, visit the settings area of your My Studio and click "Request Activation." A new email will be sent with the needed activation link.

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How do I change the CG interface from English to Spanish?

To change the CG interface from English to Spanish, scroll down to the bottom of the page. In the bottom right-hand corner, click on the tiny arrow to the right of the word "English." Now click on the word "Espanol" and wait for the page to refresh. You can just as easily switch back to English again.

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My Studio

What is My Studio?

Your My Studio is your CG control center: From your My Studio you can find productions to join, check the status of your submitted media, and edit your personal information. You can also change your password and update your avatar.

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How do I find My Studio?

After you register for CG or log in, you will immediately be taken to your My Studio. You can always get to your My Studio by clicking on your avatar in the top right corner of every page and selecting "My Studio" from the drop-down menu.

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How is My Studio organized?

Your My Studio is organized into three tabs starting with Productions. The other tabs are Contacts and Settings. On your Productions tab you can find productions and view all the productions you have joined. You can also see the media files you have submitted for each production. You can click a production thumbnail to be taken to its front page, and you can click on a file's thumbnail to be taken to its media page where you can check its status. The Contacts tab allows you to add and organize your contacts. The Settings tab allows you to edit your personal information and add or change your avatar and password.

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How do I find Productions to join?

To browse productions you may want to join, go to your My Studio and click the blue button that says "Find more productions." A window will open where active productions are showcased. You can easily scroll though to view the active productions. Click the thumbnail for a production that interests you, and you will be linked to its front page.

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How do I change my account settings or avatar photo?

To edit or change your My Studio avatar, password, or email address go to your My Studio and click the "Settings" tab. You can upload an avatar image from your computer (click the "Upload" box) or select an image you have previously uploaded to CG (click the "Choose" box). Scroll down to add a new email address or change your password. Be sure to save your changes.

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UPLOADING & SUBMITTING MEDIA

How do I contribute media to a Production?

You may contribute media to a CG production in response to a Callout. The Callout will walk you through the necessary steps including uploading the file to CitizenGlobal and submitting the file to the production. You may also submit files you have previously uploaded to CitizenGlobal.

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What is uploading?

When you upload media, you transfer a copy of the file from your computer to CG. If the file is large, uploading may take some time. Once you upload a file to CitizenGlobal, it becomes part of your Media Library and you may use it in the Editor and submit it to as many productions as you like.

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What is submitting?

When you submit media to a CG production, you are taking a file you have already uploaded and contributing it to a production. Submitting a file to a production is usually a quick process. Once a file is submitted to a production it must be accepted by the production owner before you will be able to share it. Most productions have specific criteria for the media they are seeking and what they will accept.

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What is My Media Library?

Your Media Library is the collection of all the files you have uploaded to CG. The files in your Media Library are available for you to submit to a production and to edit with using the CG Editor.

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There's an orange banner above my submitted media saying I can't share it, why?

When you submit a file to a production it must be accepted by the production before you will see it displayed in the production gallery and before you can share it with your friends. An orange banner above your media file indicates that is is waiting to be approved. The approval process can take varying amounts of time. Productions often have a formal acceptance process: be sure and check for any guidelines before you submit your file.

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Why was my media denied?

Your media may be denied for many reasons. Uploaded media may be denied if it is suspected of violating CG's Community Standards. Submitted media may be denied simply if it doesn't meet the requirements or tastes of the production owner. If your media is denied you should receive a message stating why.

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TECHNICAL INFORMATION FOR UPLOADING

How large a file can I upload? Is there a file size or duration limit?

CG does not have a maximum duration or limit for audio or video files; However there is a two-gigabyte (2GB) size limit on all uploaded files. If you have a file larger than 2GB, we suggest cutting the video into smaller pieces or compressing the file into a different format. In addition, a production may set a maximum duration on specific footage. See the callout you are submitting to for details.

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My file is taking a long time to upload; how long might it take?

The time it takes to upload to CG depends on your file size and upload speed. Here is a sampling of estimated upload times:

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How do I test my Internet speed?

To test your internet speed, please click here.
To estimate upload times for your media, make sure to note the Upload Speed for your connection (not the Download Speed). Generally, upload speeds are approximately 10% of the capacity of download speeds.

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What types of audio, video and image files can I upload?

Almost any variety of media can be used, but please reference the list below.